7.04.340 Performance Reviews

(a) The Commission and a franchisee shall hold regular performance review sessions at 2 1/2 years, five (5) years, and 7 1/2 years from the award or renewal of a Franchise Agreement and also as may be required by Federal law. Special performance review sessions may be held at any time during the term of a Franchise at the request of the Commission or the franchisee.

(b) All regular performance review sessions shall be open to the public and announced at least once by the Commission in a public location. A franchisee shall advise its subscribers of all regular review sessions by email, letter, or text message within 7 days of the scheduled review.

(c) Topics which may be discussed at any regular or special performance evaluation session may include but need not be limited to Communications Service, video programming, free or discounted services, system performance, customer complaints, service rate structures, application of new technologies, privacy, line extension policies, the franchise fee, penalties, franchisee or Commission rules and regulations, amendments to this chapter, and judicial and administrative rulings.